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Frequently Asked Questions

Can we sell tickets directly from our own web site?

Tix can easily be integrated with your existing web site so that ticket buyers don't have to 'leave' your site. It can be customized to have the same look and feel of your existing web site, complete with your logos, banners, links, fonts, and colors. Take a look at City of Jackson, TN, Fort Lewis College, and Summit Motorsports Park for examples of our Private Label solution.

Can we use your system to sell tickets in our box office?

All you need is a computer with an Internet connection.

Can we use our own box office system and just use Tix for Internet ticket sales?

You can use any combination of our services to sell your event tickets.

Can you accept phone orders for ticket sales?

Tix has a toll-free Call Center available 24 hours a day, 7 days a week to sell your tickets.

I have a reserved seating venue. Can the ticket buyers choose their own seats?

With Tix, ticket buyers can easily see which seats are available and choose the seats they want. Patrons can also choose 'Best Available' and our system will find the best seats for them. Patrons can even view a photo from each seat location. Our system can also sell General Admission events.

Can you print and mail tickets?

Tix can print and mail tickets to your patrons.

Can I print and mail tickets?

Tix interfaces with most ticket printers.

Can the customers print their own tickets?

You have the option of allowing your ticket buyers to print their own e-tickets.

Do we have to use tickets?

Many of our clients use a ticketless or Will Call process.

Can I use my own merchant account for credit card processing?

Tix interfaces with most online credit card processors. Revenue from ticket sales is deposited directly into your bank account shortly after each customer purchases their tickets.

I don't have an online merchant account for credit card processing. Can you help me get one?

We can work directly with your bank, or with one of the credit card processing companies that we recommend. It's up to you.

Do I have to have my own credit card merchant account?

Tix can take care of the credit card processing for you.

How do I get paid?

When using our merchant account for credit card processing, we send you a check. When using your merchant account, the money goes directly into your bank account.

Is it safe?

Tix is one of the few ticketing service providers that is registered with Visa and MasterCard as a PCI DSS Level 1 Service Provider. PCI DSS compliance is required by the major credit card companies of all organizations who process, store, or transmit cardholder data on behalf of their clients. For a list of currently registered Visa service providers, click here.

How will I keep track of ticket sales?

Tix allows you to view ticket sales and manage your events in real-time from any computer connected to the Internet. You can also receive daily e-mail messages recapping your daily ticket sales. We have a variety of reports, charts, and utilities to keep you informed.

What kind of equipment will I need?

All that is needed is a computer with an Internet connection.

Can I sell season tickets or subscriptions?

Tix can handle most any season ticket or subscription need. Our system allows you to sell build-your-own-season or fixed packages. We can also help you with renewals.

Can your system accept coupons, discounts, or promotional codes?

Tix allows you to use wide variety of discount types including; dollar discounts, percentage discounts, group pricing, and "buy two, get one free" type promotions.

Can you accept donations or memberships for my organization?

We can solicit and accept donations and memberships for your organization. Tix allows you to offer pre-set levels and/or open donation amounts.

Can you collect additional demographic information from my ticket buyers?

We can customize demographic data collection to suit your needs. We can collect anything from the simple "How did you hear about us?" to sophisticated surveys with multiple choice and free-form answers.

How can Tix help me with marketing?

You can email your patrons directly at any time through Tix. Contact them to let them know about an upcoming event or simply thank them for purchasing tickets to a past event. Our ticketing software you build strong relationships with your patrons.

Is there a long-term contract?

We stand-behind our ticketing service. We have to keep you satisfied in order to keep your business.

How long does it take to set up?

We can have you up and running in as little as one day.

How do I find out more?

Click here, give us a call toll-free at (800) 504-4849 or e-mail us at sales@tix.com. We'll be happy to answer your questions.


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